The following is an overview of hotel policies, guest expectations, and customer support options. These rules, guidelines, and policies may - where appropriate or required - be modified at each of our over 200 WoodSpring Suites extended stay hotel locations. Hotel-specific Guest Rules and Policies must be reviewed and signed at check-in. These and other important documents are available at the front desk of any location. The GENERAL MANAGER of a specific hotel is your best resource to discuss how specific policies are applied at that hotel.

MAKING RESERVATIONS

• Reservations at any of our hotels should be made, modified, or cancelled, through our website (www.woodspring.com), our toll-free number (844.974.6835), or at any hotel's front desk. 

CHECK-IN/CHECK-OUT

• CHECK-IN - Guests may check-in AFTER 3PM (front desk time) on stated arrival/check-in date and BEFORE 8AM the next morning. Early check-in is not guaranteed but can be requested.

• CHECK-OUT - Guests must check-out BEFORE 11AM on stated departure/check-out date. Failure to properly leave the room by stated time may result in a $50, or higher, fee. 

Front Desk hours vary by location and are available on our site or in confirmation emails. Guests should arrive at or contact the front desk (with approximate check-in time) prior to closing time. After-hours arrivals should dial x500 from the lobby phone for check-in. There may be a delay in service (of up to 45 minutes) for after-hours arrival. 

REGISTRATION and CHECK-IN

• At least one registered guest, 18+ (unless local/state laws or codes state otherwise), with valid, photo ID matching the name on the reservation (unless a Third-Party Authorization Form has been completed) and intended form-of-payment must be present at check-in. Please confirm the minimum age to check-in with your property of interest 

• Full payment for all reserved/stated stay charges and, as appropriate, additional deposits, etc. are required at time of check-in without exception

• All guests and animals must be declared at the time of check-in and, as appropriate, guest rules and policies should be reviewed with staff and signed

• Some locations may require all guests to register cars in the parking lot and provide valid photo ID for all adult guests

PAYMENT OPTIONS

Full payment for intended/stated stay (reserved dates) is required at check-in and the time of renewal, without exception.

• CASH (US Dollars) - Nearly all of our locations allow guests to pay for stays with cash. Most require cash-paying guests to provide a valid credit card or cash amount as a deposit/for incidental charges.

• CHECK - Business checks are accepted at most locations WITH prior approval from HOTEL MANAGER. NO personal checks are allowed at any of our locations.

• CREDIT/DEBIT CARD (American Express, Discover, Mastercard, and Visa) – Reservations are only "confirmed" when a valid credit card number is provided during the booking process. All of our locations allow guests to pay with a credit card. The name on the card must match the registered/checking-in guest name or a third-party credit card authorization form must be completed and approved by the HOTEL MANAGER prior to guest arrival at the hotel without exception. Guests paying by card will have the number kept on file and may have funds “pre-authorized”/held for incidental expenses. Speak with the HOTEL MANAGER for specific authorization amounts and terms for release. 

MODIFYING AND CANCELLING RESERVATIONS

Reservations made at our front desks, with our toll-free number, or on our website may be modified or cancelled by any of those three options—free of charge—based on each stay's modification/cancellation terms and conditions. After the stated deadline for changes/cancellations - a fee equal to one night's room rate (plus applicable taxes and fees) will be charged as part of updating the reservation. Guests who fail to contact or arrive at the front desk by 8 AM (front desk time) the morning after stated check-in date will be charged the above fee and have the balance of their reservation cancelled. Please check and review your stay's modification and cancellation terms and conditions (available in the reservation process on our site, from our employees, or in your confirmation email) and speak with the hotel's General Manager should you have questions or concerns. NOTE - Stays booked on third party travel portals (Expedia, etc.) must be modified or cancelled through those portals and are subject to the platform's terms and conditions. 

EXTENDING GUEST STAYS

Current guests must formally reserve/extend their stay as soon as possible. Room availability, including specific/currently occupied rooms, cannot be otherwise guaranteed and should not be presumed. Other guests with confirmed reservations will supersede assumed extensions. All terms, conditions, and payment requirements apply for all extended stays. Rates and fees are subject to change at each renewal. Check-in and check-out times and fees apply to extending guests unless reservations are formally extended prior to anticipated check-out time. The owners and operators of WoodSpring Suites hotels are extended the right to deny guest extension requests to any guest for any reason. 

ROOM OCCUPANCY LIMITS

Maximum occupancy - adults and children – vary by room type and are strictly enforced. At least one, registered, adult guest (18+) is required per room. Parties of five-or-more must have two rooms, without exception (unless stated room occupancy says otherwise). Violation of occupancy limits will result in early departure without refund.

• ONE-BED SUITE or ONE-BED SUITE with SOFA or COUCH - Two Guests

• ONE-BED SUITE with SLEEPER SOFA - Three Guests

• TWO-BED SUITE - Four Guests

GUEST POLICIES:

• As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.

• The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them.

• The hotel assumes no responsibility for any personal bodily injury incurred while using the gym/fitness center facilities, where available. If you use the gym/fitness center facilities, you do so at your own risk.

GUEST RESPONSIBILITIES:

Guests will be immediately ejected from the hotel for the following actions:

• Being involved in any police matter unless the matter arises through no fault of your own or due to circumstances beyond your control

• Possessing or using any illegal substances, including drugs

• Possessing an unauthorized weapon or firearm including any concealed or open carry weapons regardless of license¹

• Violating the hotel’s Service Animal and/or Pet Policy²

• Tampering with or removing window stops, smoke detectors and other safety measures

• Leaving room or common area windows or doors unlocked or open

• Failing to bring guests in through the lobby entrance or welcoming guests who fail to follow these Rules and Policies. An invitee’s violation of these Guest Rules may result in both the invitee and guest being asked to leave the property

• Soliciting or loitering of any kind, anywhere on the property

• Consuming alcoholic beverages anywhere on the property outside of your room

• Parking utility trailers, oversized vehicles and inoperative vehicles on the property

• Parking in unauthorized areas

• Washing, repairing, modifying, advertising the sale of or storing vehicles on the property (said vehicles will be towed at owner’s expense)

• Being outside your room without being fully clothed, including shirt and shoes

• Grilling, barbecuing or creating fire hazards on-premises

• Displaying items including signage, lighting, clothing, etc., outside your room

• Leaving minors unattended anywhere on property, including in your room

• Causing disruptions, including the use of car horns, in the parking lot

• Damaging or destroying hotel property and facilities anywhere on the property

• Disrupting other guests with loud noise, TV, music, disorderly conduct or large groups

• Feeding stray animals on the property or keeping animals inside parked vehicles

• Leaving trash or personal items in common spaces or unauthorized areas

• Using skates, skateboards, bikes or other recreational devices in common areas including hallways, sidewalks and parking lots

• Creating or staying in unsanitary conditions (trash, odors, dirty dishes, filth, etc.)

• Using the "WoodSpring Suites" name and/or contact information for any personal or commercial purpose including ongoing mail service, including social media, Craigslist or other internet posts

• Engaging in any activity, including social media, Craigslist, or other internet posts that might jeopardize the safety and relative privacy of any WoodSpring Suites guest or employee

1  Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly under local, state, or federal law, are not exempt from this policy.

2  Service animals and guide animals under the ADA, as amended, are accepted at all of our hotels but must be disclosed and "registered" upon entering the property to eliminate confusion with staff and other guests, and a separate document must be acknowledged. As of 08/01/18 all WoodSpring Suites will maintain their own pet / animal policy outside of ensuring full ADA compliance at all hotels. See a list of pet-friendly hotels on our site. Speak directly with the GENERAL MANAGER of a hotel to discuss its specific pet/animal policy.